Returns & Exchanges
At ProTech IT Solutions, we stand behind the quality of our electronics. If you are not completely satisfied with your purchase, you can return your item within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account and navigate to the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the electronics in their original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund eligibility.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring the RMA number is clearly visible on the exterior.
Inspection and Refund
Once our technicians verify the condition of the hardware, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing